Legal/Terms and Conditions
Welcome to A Ray of Sunlight. By accessing and using our website (www.arayofsunlight.com.co), you agree to the following terms and conditions. Please read them carefully before placing an order.
1. General
This website is operated by A Ray of Sunlight. Throughout the site, the terms “we”, “us” and “our” refer to A Ray of Sunlight. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms & Conditions, including our Privacy Policy and other related policies.
We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. It is your responsibility to review this page periodically.
2. Products & Descriptions
All of our pieces are handcrafted using natural materials such as gemstones, pearls, and shells. Due to the handmade nature, each piece is unique, and slight variations in color, shape, or texture may occur. These are not considered defects but part of the charm of artisanal jewelry.
We make every effort to display product details as accurately as possible. However, we cannot guarantee that your device’s display of colors will be completely accurate.
We reserve the right to modify or discontinue any product without notice.
3. Order Processing
Each order is made-to-order and handcrafted in our studio. Please allow 2–5 business days for production before your item is shipped.
4. Shipping
We ship worldwide via SF Express. Shipping time varies by destination and generally takes 5–12 business days.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Shipping costs are calculated at checkout and vary by country. We offer free worldwide shipping on orders over $200 USD.
A Ray of Sunlight covers all customs duties and import fees, so you will not be charged additional fees upon delivery, regardless of your country’s regulations.
5. Returns & Exchanges
Product exchange or return requests must be made within 15 calendar days of delivery. To be eligible, items must be unused, in their original condition, and returned with all original packaging.
Customers are responsible for return shipping costs, unless the item is damaged or defective upon arrival.
If your item arrives damaged or faulty, please contact us at info@arayofsunlight.com.co within 7 calendar days, with your order number and photos of the item.
We do not accept returns beyond the 15-day window or for reasons of general wear, discoloration from improper care, or personal preferences.
6. Warranty
We offer a one-year warranty on all A Ray of Sunlight products from the date of purchase.
If your item develops a non-human (non-artificial) quality issue within one month of delivery, we will provide a free replacement.
After one month, we offer free repair service for non-human damage. Customers are responsible for shipping costs to send the item back. Once received, repairs will be completed within 15 business days.
To initiate a warranty claim, contact us at info@arayofsunlight.com.co with your order number and photos of the issue.
Please note:
Our pieces are made with 18k heavy gold plating. Light fading over time, especially with frequent wear, is a normal occurrence and not a defect. To maintain your jewelry’s shine:
Avoid contact with water, perfumes, and chemicals
Wipe dry with a soft tissue after sweating
Store in a sealed jewelry pouch when not in use
7. Intellectual Property
All content on this website, including but not limited to images, text, designs, logos, graphics, and product names, is the exclusive property of A Ray of Sunlight and is protected by copyright and trademark laws.
Unauthorized reproduction, distribution, or commercial use is strictly prohibited.
8. Contact
If you have any questions regarding these Terms & Conditions, please contact us at: